Tercianry exceeded my expectations in terms of service and the superior quality of the products I purchased. Will definitely be back! Thank you
Thanks so much for your awesome feedback Vanessa.
We appreciate it so much.
See you soon online again
The earrings apparently are very comfortable. I have only seen photos and they are the same as the photo on the website. However, the delivery thereof was a nightmare. I paid for overnight delivery but due to errors made on the waybill, it could only be delivered a week later due to the person it was gifted to being unavailable. The delivery was then requested to be done for the next Monday. However, the courier arrived the previous Thursday. It was an extremely frustrating order. Had I known, I would have ordered from Takealot, but decided to support a small business.
Larize, thank you for your feedback — we truly appreciate you taking the time to share your experience with us.
While we’re glad to hear that the earrings were comfortable and exactly as pictured, we’re very sorry for the frustration caused by the delivery issues. We take full responsibility for the error on the waybill, which unfortunately led to the delay in delivery and disrupted your plans for gifting.
Although we did our best to keep you informed throughout the process and stayed in contact to update you as things unfolded, we understand that the situation was still deeply frustrating — especially after paying for overnight delivery and expecting a smooth experience.
Your decision to support our small business means a great deal to us, and it’s disappointing to know we didn’t meet your expectations in this instance. We’re actively working on tightening our dispatch process to avoid this kind of mistake in the future.
Thank you again for your support and for allowing us the opportunity to improve. If there’s anything further we can do to assist, please don’t hesitate to reach out.
